Prepare for your telehealth visit
1. Getting Started with Tebra
Access The Patient Portal Before Your Appointment
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Check Your Email or Text Messages: After scheduling a telehealth appointment, you will receive reminders with a link to access your telehealth visit room.
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Device Requirements: You can join the appointment using any mobile device, laptop, or desktop with an internet-connected browser, camera, and microphone.
Creating Your Account
To create your account, please visit the Tebra patient portal link provided in your email and click on “Get Started”.
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Enter your E-mail
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Create and confirm a new password.
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Enter your date of birth.
Logging In
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Go to Patient Portal Login.
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Enter your username and password.
Click “Sign In” to access your dashboard.
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2. Preparing for Your Appointment
Note: Google Chrome is the preferred browser for optimal use with Telehealth.
Technical Requirements
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Device: Computer, tablet, or smartphone with a camera and microphone.
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Internet Connection: Stable high-speed internet.
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Preferred Browser: Latest version of Google Chrome for optimal performance.
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Permissions: Ensure your browser has access to your camera and microphone.
Environment Setup
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Quiet Space: Choose a private area free from distractions.
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Lighting: Ensure your face is well-lit.
Background: Neutral background to minimize distractions.
3. Accessing Your Telehealth Visit
Open the Telehealth Visit Link sent to you via email or text message:
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At least 15 minutes before the start of your appointment, click the telehealth URL sent to you via email or text message.
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This will open the Telehealth Visit page in a new browser window.
Enter Your Name:
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Type in your full name and click Continue.
Request Permissions:
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Click Request Permissions to allow access to your camera and microphone.
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When prompted, click Allow to enable these permissions.
Run the Pre-Call Test:
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Click Run Test to start a system check.
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Verify Camera: Ensure you can see yourself. Select the correct camera if you have multiple.
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Verify Speaker: Confirm you can hear the test audio.
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Verify Microphone: Record a short audio clip and play it back to ensure your microphone is working.
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Connection Test: The system will automatically check your network speed.
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Review the results. Green check marks indicate everything is working. If there are any issues, click Help me fix this for troubleshooting tips.
Join the Visit Room:
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Click Continue after the pre-call test.
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Click Knock to notify your provider that you’ve arrived.
You’ll enter a virtual waiting room until your provider lets you in.
4. Virtual Waiting Room Experience
While You Wait:
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Waiting for Approval: A message will confirm that your provider has been notified.
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Provider Messages: Your provider may send updates. Please note you cannot reply to these messages.
Ending the Visit:
When the appointment concludes, click Leave to exit the session.
